Information About Shipping Cost & Receiving Your Order
We are still able
to provide shipping within 1-3 business days of your order.
We do regret in
some cases our stock orders have been backordered by our vendors and
this does hold up shipments. If we know that an item is backordered
for an extended period of time you will be notified and we may ship
a partial order to you. The backorder will be noted on the invoice
and the price of that item will be $0.00 on the price column, and an
order number is given for future reference. You will not be charged
any additional freight.
If you choose, you can
suggest that we ship a partial order to you and the additional UPS freight
cost will be minimal on the backorder.
Please note that
we do not charge your credit card until we ship your order. Even though
it seems that we charge you when you click the "Submit Secure Order"
button in the shopping cart. The only exception to this is if you purchase
food supplies. Our distributor/manufacturer requires us to pay for all
orders placed. They don't have the means to keep up with which orders
need billiing verses have not been billed since they do ship partial
orders when a large system is sold. After the first portion is shipped
they will only backorder one time so it will be completed in only two
shipments at the most. Also, rest assured that all food orders purchased
with us is shipped from the distribution/mfg. so that you are guaranteed
fresh long shelf life food storage!
Our shipping cost
is figured by getting the UPS charge which is based on weight, box size,
and number of boxes and adding $3.00/box to the UPS freight charge.
For example, say UPS charge is $6.75, then we add $3.00 handling to
make $9.50. Therefore ($6.75 + $3.00) = $9.75 shipping for your
order. Remember, in order to correctly figure freight you must
consider the box size (especially for 3-Day, 2-Day & 1-Day Air Shipments),
plus box and fill weight. Box size on air shipments makes a very big
difference in shipping cost. It may be a good idea for you to give us
a call if you want a close approximation or exact freight cost on air
If you would like
to send in a check or money order, please
give us a call or an e-mail with your list desired purchase items and
we will calculate the freight cost and give you a total to send. If
you send a personal check please give us your drivers liscense number
and the telephone number to your bank so that we can make sure your
check was not stollen.
Most international orders
must be paid for by wire transfer to our bank. Unfortunatley there has
been a large amount of fraud attempts with checks, credit cards, money
orders, bank drafts, and on. We must receive the funds before we ship
the product to most international destinations or even US addresses,
and international customers shipping to a USA address.
55-Gallon and 30-Gallon
plastic drums cost quite a bit more to ship because they are large and
they do not weigh much. Freight & Handling charge for them is the
UPS cost + $3.00/ea. handling. The 55 Gal. drum weighs 22 lbs, and its
23"x23"x35" in size which will incure a UPS "oversize
2" charge, and since it is not in a box (according to UPS) they
must charge an "Additional Handling Charge". We don't like
that additional charge either!! So, the average UPS charge to ship a
drum out is about $33.00 each, and the freight ranges from $27.00 to
$45.00 each depending on where you live. Send us an email if you would
like a freight quote by clicking this link: Shipping
Quote (Please let us know your zip code,
and what size drum you need a quote on - 15 gallon, 30 gallon, or 55
Any order shipped
via UPS that has a combined weight 200 lbs or more will cost less per
pound for shipping because of special negotiated rates we have with
UPS. Only Drums are not included in this weight special, sorry.
If you are buying a Composting
Toilet or a Washing Machine, it is very very important before
you sign anything from the freight company that you take the product
out of the package and inspect it for freight damage. Sometimes it is
forklift blades going through the box or sometimes it is hidden, crushed
inside the box and if you don't take it completly out of the box and
inspect it, you will have major problems trying to get a claim for damages
once the truck driver leaves. Once you sign for the package there
is little that can be done about getting a refund or repair so please
be careful and inspect your toilet, washing machine, refrigerator,
or freezer when taken out of the box. Forklifts love to keep going in
one direction since they are so heavy, and their momentum mushes good
product inside of the boxes.
We aim to be better
than our competition by providing quick ship times, and inexpensive
freight costs !!! Our website will also soon have a new look and better
navigation. We hope that you come back soon!!
GREATLY appreciate your patronage!